Online Flower Delivery Notting Hill: Terms and Conditions

Notting Hill Flowers Online Delivery Terms & Conditions

Introduction

Welcome to Notting Hill Flowers. The following Terms & Conditions govern the use of our website and services relating to online flower delivery in Notting Hill and the surrounding areas. By placing an order with Notting Hill Flowers, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully, as they affect your legal rights and obligations. These terms apply to all customers within Notting Hill and the neighbouring areas who use our online delivery service.

Order Process

Orders for flower delivery can be placed online through our website. After selecting your chosen floral arrangements and completing the checkout process, you will receive an order confirmation via our website. This confirmation is an acknowledgement of receipt of your order and does not necessarily indicate acceptance. Notting Hill Flowers reserves the right to accept or decline your order at any time. Should we be unable to fulfil your order for any reason, we will notify you as soon as practicable and issue a refund if payment has already been taken.

To place an order, you must provide accurate and complete details, including recipient information, delivery address within Notting Hill or surrounding areas, contact details, and any special instructions. Please ensure all information supplied is correct as we cannot be held liable for delivery failures resulting from incorrect data. Orders may be subject to minimum spend or restricted by delivery area, as specified during the checkout process.

Product Availability and Substitution

Our arrangements are subject to seasonal availability. In the event that certain flowers are unavailable at the time of your order, Notting Hill Flowers reserves the right to substitute with flowers of similar style, quality, and value. We maintain the integrity of your chosen arrangement and will endeavour to contact you should a significant substitution be necessary. All images shown on our website are for illustration purposes only; actual products may differ in appearance.

Delivery

Notting Hill Flowers offers delivery services across Notting Hill and the surrounding areas. During the checkout process, available delivery options and timescales will be displayed. We endeavour to deliver within the time frames stated, however exact delivery times cannot be guaranteed. Deliveries typically occur between 8:00 AM and 8:00 PM. Same-day delivery may be available for qualifying orders placed before the designated daily cutoff time shown on our site.

If the recipient is not available at the time of delivery, the flowers may be left with a neighbour, at the delivery address, or returned to our store for re-delivery, subject to our discretion. We will leave a note or attempt to contact the recipient where possible. Notting Hill Flowers cannot be held liable for deliveries that cannot be completed due to incorrect or incomplete address details supplied by the customer. Additional delivery charges may apply for re-delivery services.

Payments

All prices for our flower arrangements and delivery services are stated in pounds sterling (£) and include VAT where applicable. Payment must be made in full at the time of placing your order. We accept authorised methods of online payment, which may include but are not limited to credit/debit cards and certain electronic payment providers, as displayed at checkout. All payments are processed securely. Your order will not be confirmed or fulfilled until full payment has been received.

If your payment is declined or fails to process, we reserve the right to cancel or suspend your order until payment is completed. Notting Hill Flowers does not store any payment card details provided by customers during checkout for security reasons.

Order Amendments

If you wish to amend your order after placing it, please contact us as soon as possible using the contact methods shown on our website. We will endeavour to accommodate order amendments; however, changes may not be possible if the order has already been prepared or dispatched. Amendments to delivery details, recipient information, or product selection are subject to confirmation by Notting Hill Flowers.

Cancellations and Refunds

You may cancel your order for a full refund if you notify us before the flowers have been prepared or dispatched for delivery. For cancellations requested after preparation or dispatch, refunds will be at our discretion and may be subject to a cancellation or restocking fee to cover incurred costs. If you have ordered a custom arrangement or a product made to your specification, cancellations and refunds may not be possible.

Should you feel that the product you received does not meet our high standards, please contact us promptly with details and, where possible, photographic evidence. Legitimate complaints regarding quality or condition are handled in accordance with our customer care policy, and if appropriate, a replacement or refund may be provided. Any refunds will be made via the original payment method wherever possible and may take several business days to process.

Returns Policy

Due to the perishable nature of flowers and floral arrangements, returns are generally not possible except where products are deemed faulty or not as described. In such cases, please notify us within 24 hours of delivery. We may require the item to be returned or photographic evidence provided before processing a refund or replacement. Your statutory rights are not affected by this policy.

Liability

Notting Hill Flowers will make every reasonable effort to ensure prompt and safe delivery of your order as described. However, we cannot be held responsible for delays or failures in delivery resulting from events outside our reasonable control, including but not limited to force majeure, extreme weather, industrial action, or inaccurate or incomplete delivery details provided by the customer.

Our total liability in relation to your order shall not exceed the total price paid for the goods and services in question. Nothing in these Terms & Conditions limits or excludes liability for personal injury or death caused by our negligence or for any other liability that cannot be limited or excluded by law.

Customer Obligations

By placing an order with Notting Hill Flowers, you confirm you are at least 18 years old and have the legal capacity to enter into binding contracts. You agree to provide true, accurate, current, and complete information at all stages of the ordering process. You must not use our website for fraudulent or unlawful purposes.

Intellectual Property

All content, including images, text, logos, and designs featured on the Notting Hill Flowers website, are the intellectual property of Notting Hill Flowers or its licensors. No part of this website may be copied, republished, or distributed without prior written permission.

Privacy and Data Protection

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (GDPR) and relevant legal frameworks. Any personal data collected during the order process is used solely for the purposes of fulfilling orders and providing customer support. Please refer to our Privacy Policy for more details regarding data handling and your rights.

Amendments to Terms

Notting Hill Flowers reserves the right to amend these Terms & Conditions at any time, with immediate effect upon publication on our website. It is your responsibility to review the current version before placing each order. Continued use of our website and services after any such changes signifies your acceptance of these amendments.

Severance

If any provision of these Terms & Conditions is found to be unenforceable or invalid under any applicable law, such invalidity shall not render the remaining provisions unenforceable or invalid, and such provisions shall be deleted without affecting the remaining provisions herein.

Third Party Rights

A person who is not a party to these Terms & Conditions shall not have any rights under or in connection with them by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation.

Notices

All notices given to Notting Hill Flowers must be provided using the contact details as displayed on our website. Notices will be deemed received twenty-four (24) hours after a message is submitted through our online contact form, or when received by post at our registered office, as indicated on the site.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Notting Hill Flowers regarding your use of our online flower delivery services and supersede any previous agreement or understanding.

Contact Us

If you have any questions regarding these Terms & Conditions or any aspect of our online flower delivery service in Notting Hill and the surrounding areas, please refer to our website for further information and contact options.

Note: These Terms & Conditions apply to all Notting Hill Flowers customers in Notting Hill and the surrounding areas who utilise our online flower delivery services.