Returns, Refunds & Complaints
Our Commitment to Freshness in Notting Hill
At Notting Hill Flowers, we pride ourselves on being your trusted local florist, dedicated to delivering beautiful, fresh flowers to households and businesses in the Notting Hill area. Our commitment to premium quality and customer satisfaction is unwavering, and our fresh flowers guarantee ensures every bouquet arrives in immaculate condition, ready to brighten your day.
Damaged-on-Arrival Policy
Your flowers should bring joy, not disappointment. On the rare occasion your order arrives damaged or not as described, please notify us as soon as possible—ideally on the same day you receive your flowers. We may request a photograph of the issue to help us investigate and improve our service. Once your claim is received, we will promptly offer a solution in line with our promise to restore your trust and delight.
The Notting Hill Fresh Flowers Guarantee
Our flowers are sourced daily and expertly arranged to ensure peak freshness upon arrival at your door. As a trusted Notting Hill florist, we guarantee your flowers will remain fresh and vibrant for a minimum period of five days from delivery, provided care instructions are followed. If your flowers fade prematurely within this freshness window, please contact us immediately so we can address the situation.
Refund and Replacement Options
We offer flexible solutions if you encounter an issue with your fresh flowers. Depending on the nature of the problem, you can choose between:
- Full Replacement: We will arrange for a replacement bouquet of equal or greater value, delivered at the earliest available opportunity.
- Partial or Full Refund: If a replacement is not suitable, we can process a partial or full refund as appropriate for your order and the issue at hand.
Our goal is always to resolve any problems swiftly, ensuring your complete satisfaction with every order from Notting Hill Flowers.
Simple Complaints Process
We are dedicated to excellent service, but if we haven’t met your expectations, we want to hear from you. To make a complaint, please contact us with your order details and a description of your concern. Our customer care team will review your case promptly and work with you to reach a fair resolution. We use all feedback to improve our service for the Notting Hill community.
Trusted by Our Local Community
Notting Hill Flowers is proud to serve as a reliable, local florist for Notting Hill residents and businesses. We believe in nurturing lasting relationships with our customers, and our transparent, fair returns and complaints procedures are designed to uphold your trust. Whether you order for home, office, or a special occasion, you can be confident in our dedication to delivering quality and care in every bloom.
